betdet Privacy Policy

This Privacy Policy explains how betdet ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the betdet website, mobile app, and all associated services. betdet is committed to handling your personal data responsibly and transparently.

By registering on betdet or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the betdet platform.

This policy applies to all users of betdet regardless of how they access the platform — via desktop browser, mobile browser, or the betdet mobile app. It covers all personal data collected from the moment you visit the betdet website, through registration, account use, and any interactions with betdet's support team.

betdet collects only the personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. Below is a full breakdown of the categories of data betdet collects and the source of each.

betdet uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account Management: To create, maintain, and manage your betdet account, including processing login requests and account settings changes.
• Identity Verification: To verify your age and identity in compliance with responsible gaming obligations and to prevent underage gambling and fraud.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records for your account history.
• Customer Support: To respond to your support requests, resolve disputes, and maintain records of communications for quality assurance purposes.
• Platform Security: To detect and prevent fraud, money laundering, account takeover attempts, and other prohibited activities described in betdet's Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling, so that betdet can offer appropriate support tools.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the betdet platform, fix bugs, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and requests from law enforcement or regulatory authorities.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive these communications.

betdet processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual Necessity: Processing that is necessary to fulfil betdet's obligations to you under the Terms and Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing that is required to comply with applicable laws — including identity verification, anti-money laundering checks, and cooperation with law enforcement authorities.
• Legitimate Interests: Processing that is necessary for betdet's legitimate business interests — including fraud prevention, platform security, and platform improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing that is based on your explicit consent — including sending marketing communications and using non-essential cookies. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

betdet does not sell your personal data. betdet shares your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Providers: betdet shares the minimum data necessary with bKash, Nagad, Rocket, and bank partners to process your deposits and withdrawals. This typically includes your registered name and transaction amount. betdet does not share your gaming history or account balance with payment providers.
• Identity Verification Services: When betdet requests identity verification, your submitted documents may be processed by a certified third-party identity verification provider. These providers are contractually bound to process your data only for verification purposes and to delete it after the verification is complete.
• Law Enforcement & Regulators: betdet may share your personal data with law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or to protect betdet's legal rights.
• Fraud Prevention Services: betdet may share limited data with industry fraud prevention databases to identify and prevent fraudulent activity across the online gaming sector.
• Analytics Providers: betdet uses anonymised, aggregated data with analytics providers to understand platform usage patterns. No personally identifiable information is shared with analytics providers.

betdet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies betdet uses:

• Essential Cookies: These are required for the betdet platform to function. They manage your login session, keep you authenticated between pages, and remember your language and currency preferences. You cannot opt out of essential cookies without losing access to the platform.
• Analytics Cookies: These help betdet understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. betdet uses this information to improve the platform experience.
• Preference Cookies: These remember your platform settings — such as your preferred game view or notification preferences — so you don't have to reconfigure them every time you log in.
• Security Cookies: These help betdet detect and prevent fraudulent login attempts, bot activity, and other security threats.

You can manage your cookie preferences from your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your betdet account.

betdet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five years after account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping requirements.
• Identity Verification Documents: Retained for five years after account closure or the date of the last transaction, whichever is later.
• Support Communications: Retained for two years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Gaming Activity Logs: Retained for two years from the date of each session, for responsible gaming monitoring and dispute resolution.
• Cookie and Analytics Data: Anonymised analytics data is retained for up to 24 months. Session cookies are deleted when you close your browser.

When your data is no longer required, betdet will securely delete or anonymise it. If you request deletion of your account and data, betdet will process the request within 30 days, subject to any legal retention obligations that require betdet to keep certain records for a defined period.

betdet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• Encryption in Transit: All data transmitted between your device and betdet's servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Encryption at Rest: All personal data stored on betdet's servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within betdet is restricted on a strict need-to-know basis. Only staff members who require access to your data to perform their job functions are granted access, and all access is logged and audited.
• Two-Factor Authentication: betdet's internal systems require two-factor authentication for all staff access to databases containing personal data.
• Regular Security Audits: betdet's platform and infrastructure undergo regular independent security audits and penetration testing to identify and address vulnerabilities.
• Incident Response: In the event of a data breach that affects your personal data, betdet will notify you and the relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection law.

You have the following rights in relation to the personal data betdet holds about you. To exercise any of these rights, contact betdet support via live chat or email at [email protected]. betdet will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data betdet holds about you. betdet will provide this in a structured, commonly used, machine-readable format.
• Right to Rectification: If any of the personal data betdet holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You have the right to request that betdet delete your personal data. This right is subject to betdet's legal retention obligations — betdet may be required to retain certain records even after an erasure request.
• Right to Restrict Processing: You have the right to request that betdet restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a portable format and to transfer it to another service provider.
• Right to Object: You have the right to object to betdet processing your personal data for direct marketing purposes. You can also object to processing based on betdet's legitimate interests, though betdet may be able to demonstrate compelling grounds to continue processing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

betdet is strictly an 18+ platform. betdet does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the betdet platform.

If betdet becomes aware that it has collected personal data from a person under 18, it will immediately suspend the associated account, delete the personal data, and — where applicable — report the matter to the relevant authorities. If you believe a minor has registered on betdet, please contact our support team immediately at [email protected].

betdet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or betdet's data handling practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes — particularly those that affect how betdet uses your personal data or your rights — betdet will notify registered players via their registered email address or via an in-platform notification before the changes take effect.

Your continued use of the betdet platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you must stop using the platform and contact support to close your account and request deletion of your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how betdet handles your personal data, please get in touch. betdet's support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly from the betdet platform — click the chat icon in the bottom corner of any page.
• Email: [email protected]

For data rights requests specifically, please use the subject line "Data Rights Request" and include your registered name and mobile number so we can verify your identity before processing your request. betdet will respond to all data rights requests within 30 days.